False Alarm Reduction Program

The Owensboro Police Department initiated a False Alarm Reduction Program In response to an overwhelming number of false alarm calls that affects the proactive use of police resources.

Responding to false alarms consumes many man hours of the Owensboro Police Department–and cost the City of Owensboro taxpayers’ wasteful use of revenue dollars. Most importantly, false alarms place the safety of citizens truly in need of police response in jeopardy. False alarm activations divert police from real emergencies and proactive patrol activity.

The Citizens must be educated on the prevention and causes of false alarms to successfully partner with the department in this reduction program.

What are some of the causes of False Alarms?

• Using incorrect keypad codes
• Failing to train authorized users
• Weak system batteries
• Failure to secure doors and windows once the alarm is turned on
• Wandering pets
• Failure (businesses) to notify monitoring company of unscheduled openings and closings
• Not requiring the monitoring company to notify persons on the contact list before calling the police.

What are some equipment problems causing False Alarms?

• Improper installation of equipment
• Improper charging of batteries
• Faulty equipment, key pads, batteries, panels, detectors.
• Use of unlicensed alarm business installers/monitoring companies and untrained

Here are some ways to help reduce False Alarms

• Know how to operate and be familiar with your alarm system
• Make sure that anyone with a key to your home or business knows the alarm code and password
• Secure doors and windows before turning on the alarm. Make sure the doors are closed tightly when you leave your home or business.
• Make sure you and all of the occupants know your pass code in case the monitoring company calls you because of an accidental activation
• Make sure your equipment is inspected and maintained by licensed alarm installers. Have your alarm system checked twice a year

When having a burglar alarm installed, make sure of the following:

• Make sure the company is a licensed company. Ask to see their identification
• Ask for documentation on their “False Alarm Rate” and programs in effect to reduce false alarms
• Make sure the company has a record of quick service
• Ask for references

If you have questions about the company you select or the company you are presently doing business with, call one or more of the following:

• The Better Business Bureau
• The State Fire Marshall’s Office
• The Burglar and Fire Alarm Association
• The Police Department, Crime Prevention Unit

City of Owensboro Alarm Systems Ordinance

How can I find out more?

Contact the Owensboro Police Department Crime Prevention Section to discover how you can benefit from alarm reduction awareness.