Mission Statement
The Owensboro-Daviess County Central Dispatch will strive to provide the best customer service possible to the citizens ofOwensboro-DaviessCountyand to our first responders. We will always strive to have the best tools and equipment on hand and utilize the latest in technology to assist the Telecommunicators in their performance. We will continue to train every Telecommunicator in the best practices for daily operations and ensure that they are ready to meet the challenges that are presented.
Owensboro-Daviess County Central Dispatch has proudly provided all Public Safety Communications for Owensboro-Daviess County, Kentucky with incorporated limits of Owensboro and Whitesville KY since 2010. Today, we manage a state-of-the-art emergency communications facility that is staffed by a highly qualified and dedicated work force.
Owensboro-Daviess County Central Dispatch handles all initial calls requesting Owensboro Police Department, Daviess County Sheriff’s Office, Owensboro Fire Department, Daviess County Fire Department and the Daviess County Volunteer Fire Departments. Medical emergencies are referred to the local contracted ambulance service.
Owensboro-Daviess County Central Dispatch utilizes various eight and ten hour shifts to provide assistance 24 hours a day seven days a week. The primary work assignments are police radio, fire radio, call takers and information channel radio which are assigned on a rotating basis.
The 9-1-1 Telecommunicator uses a hybrid radio system consisting of 800mhz, VHF and UHF multi two-way radio system to communicate with emergency personnel. They also utilize a Computer Aided Dispatching system for recording and transmitting information, dispatching and maintaining unit status, logging complaints, traffic stops, request for auxiliary assistance such as OMU, RWRA, Street /Sanitation department, detectives and evidence collection.
Cellular phones have become a staple to our society. They have made communication easier and faster than ever before. But, they also generate a challenge. The challenge they present to the 9-1-1 system is the plague of accidental calls pouring into the system. Nearly 70% of all 9-1-1 calls processed at Owensboro-Daviess County Central Dispatch are cellular. Of that 70%, roughly 30% are unintentional. The average time to process an unintentional call is 1 to 2 minutes. This 1 to 2 minutes could be used for an actual emergency.
When unintentional calls are received, our operators spend valuable resources attempting to contact the unknowing caller. If there is no response to the operator’s attempts, they must release the call and attempt to contact the caller to confirm there is no emergency. During this process, more emergency calls pour into our center. These valuable human resources could and should be used to process these calls.
Owensboro-Daviess County Central Dispatch maintains ten 9-1-1 lines and twelve administration lines.
What to expect when you call 9-1-1!
The 9-1-1 Call-taker will answer “Daviess 9-1-1, Where is your emergency?”
strong>STAY ON THE LINE, DO NOT HANG UP.
Remain Calm and Speak Clearly.
The Owensboro-Daviess County Central Dispatch 9-1-1 system is TTY compatible for the deaf, speech or hearing impaired.
Provide the 9-1-1 Call-taker the following information:
- The location of the emergency (Street Number, Street Name and City).
- The telephone number you are calling from.
- What is the nature of the EMERGENCY?
- Your name.
Answer all other questions ask by the 9-1-1 Call-taker. The 9-1-1 Call-taker is required to ask these questions.
The 9-1-1 Call-taker is following State and nationally accepted standards for handling your emergency call. The questions asked are designed to provide emergency responders with the information they need to prepare for the call and safely respond.
9·1·1 IS FOR EMERGENCIES ONLY!
Non-emergency calls are received by the Communications Center by dialing 270-687-8888. Post your address and phone number next to the phone. This saves time and avoids confusion in an emergency. Listen to the Telecommunicator and answer their questions. They know what information is necessary to quickly send help. Teach young children how to dial 9·1·1, and when it is appropriate. Teach older children not to misuse 9·1·1. They may be preventing a true emergency from getting through. We WILL prosecute malicious use of 9·1·1.
Addressing Authority
Owensboro Metropolitan Planning Commission is completely responsible for assigning addresses with the authority coming from City county ordinance. View their website by clicking here.
Emergency Notification System
This new Emergency Notification System allows the Owensboro-Daviess County Central Dispatch to notify you if there is an emergency in a localized area or neighborhood. To connect to this system, follow the link below and fill out the form completely.
The administrative lines consist of a published number 270-687-8888 used for reporting non-emergency situations and to speak with administrative personnel, a non-published line for receiving alarm activation notifications from alarm companies and a non-published line for law enforcement personnel to obtain LINK/NCIC and warrant information. When receiving multiple calls, the non-emergency line automatically rings in on the next available line.
Call Taker – When taking any call for assistance, the telephone operator’s primary concern is officer and civilian safety. The call taker accurately obtains pertinent information, determines the call type and relays this information to the appropriate radio operator allowing for prompt dispatch of emergency personnel as needed.
Fire Radio Operator – There are five fire stations throughout Owensboro. There are also twelve fires stations throughout Daviess County. The Fire Radio operator monitors and relays information to fire department personnel using the multi-channel two-way radio. When a call is received requiring dispatch of fire department personnel, the radio operator immediately dispatches the appropriate station or stations and logs this information into the CAD. A fire doubles every minute until it becomes out of control making this position especially time sensitive.
Information Radio Operator – The information radio operator monitors radio traffic on the information channel, responds to officer requests using the National Crime Information Center terminal (NCIC), and enters and maintains the warrant files and NCIC entries. Please note warrant information may not be given to the general public. If you have information pertaining to the location of a subject you believe has warrants issued for his arrest, please call 687-8888 and provide the operator with this information.